Who you are and what you do: Outshine Ltd a Telephone training techniques specialist. Specialising in Sales, Service and Employer Engagement. My customer base consists of business to business and I have 2-3 niches which are welfare to work, Universities & colleges and work based learning organisations who promote apprenticeships all focused on growing their business and protecting it by phone.
I’ve been in business now for over 25 years in business. Started in 1992. 90% of my client base is direct clients. 10% associate work.
Where do I live: Bristol, although have property and presence in Derby regularly. My training business takes me all over the UK.
What value do I get from Trainer Talk: Enormous value. It can be very lonely being a trainer and this is eliminated when you are part of the Trainer Talk community. The other fantastic thing is that if you need to find something out or need help, someone ALWAYS responds. The help is unbelievable. It’s clear that everything Trainer Talk stands for is focused on helping you to grow and maintain your trainer business.
Funniest thing that happened to you in a training room: Wasn’t funny at the time. I split a group into 5 ladies and 5 men for an exercise. A few minutes into the exercise one group was in fits of laughter. The group of 5 men, was in fact 4 men and 1 woman. She’d got very short hair and I wasn’t wearing my glasses. Felt awful for her but thankfully she took it in good spirit!
What I do outside of work: I love running. Run 3 times a week after starting 2 years ago. Completed the London Marathon in 2017 and volunteer for a local homeless charity. Love walking my boxer dog Maisey with the husband!